WEBKINZ SNEAKS IN MARKETING TO TARGET KIDS

Story first appeared in USA TODAY.
Isabella Sweet doesn't wear a target on her chest. But kid marketers covet this 9-year-old as if she does. Perhaps it's because she's a techie.
The fourth-grader from Davis, Calif., spends almost an hour a day on the Webkinz website. The site charms kids by linking Webkinz plush animals — of which she owns 18 — with online games that encourage kids to earn and spend virtual money so they can create elaborate rooms for virtual versions of their Webkinz pets.
The site does one more thing: It posts ads that reward kids with virtual currency when they click. Every time a kid clicks on an ad, there's a virtual ka-ching at the other end for Ganz, which owns Webkinz.
At issue: With the use of new, kid-enchanting technologies, are savvy marketers gaining the upper hand on parents? Are toy marketers such as Ganz, food marketers such as McDonald's and kid-coddling apparel retailers such as 77kids by American Eagle too eager to target kids?
At stake: $1.12 trillion. That's the amount that kids influenced last year in overall family spending, says James McNeal, a kid marketing consultant and author of Kids as Consumers: A Handbook of Marketing to Children. He says that up to age 16, kids are determining most expenditures in the household, and this is very attractive to marketers.
It used to be so simple. A well-placed TV spot on a Saturday-morning cartoon show or a kid-friendly image on a cereal box was all it took. No longer. The world of marketing to kids has grown extremely complex and tech-heavy. Marketers that seek new ways to target kids are aware of new calls for federal action — including voluntary marketing guidelines that would affect food marketers. Kids, who are spending less time watching TV and more time on computers or smartphones, are becoming targets online.
Susan Linn, director of Campaign for a Commercial-Free Childhood, a watchdog group says that marketers are getting more and more devious, and with the growing use of smartphones and social media they have new avenues for targeting children that parents might miss.
Even ad-savvy parents are sometimes unaware how marketers are reaching out to their children.
Getting around ad blockers
While on the Webkinz site, Sweet recently clicked once a day for seven days on an ad for a film trailer that was posted for Judy Moody and the NOT Bummer Summer. She says that she wasn't really interested in the movie. But each day that she clicked it and answered three questions, she earned a virtual lime-green dresser and bulletin board for the rooms she created online for her Webkinz.
This kind of marketing to kids drives Isabella's mother crazy. She says they're doing this right under the noses of parents. Even so, she says, she had no idea about the video ads on Webkinz until her daughter told her. She said this whole planting of movie videos in the online game experience is new to her, and what bothers her most is that when she first signed up for the site, she thought it was OK.
Sweet has an ad-blocker app on her browser. These movie ads are woven into the site content in such a way that her daughter sees — and responds to them — anyway, she says.
Ganz said that they occasionally introduce limited-time promotions so that their Webkinz World members can enjoy fun, unique activities and events.
But Elizabeth Sweet isn't the only parent who's unhappy with how and what Webkinz markets to kids.
Last month, Christina Cunningham, a full-time mother from Port St. Lucie, Fla., happened to look over as two of her daughters — ages 9 and 7 — were signing onto the Webkinz website. On the log-in screen, an ad flashed for BabyPictureMaker.com, which nudges consumers to download pictures of two people — promising to send back a picture of what a baby they might have together would look like.
She said that this is not acceptable, shooed her kids away from the site and fired off an e-mail to Webkinz. When she didn't hear back, she sent another. Again, she says, she received no response. But McVeigh says Webkinz e-mailed Cunningham responses, twice. A frustrated Cunningham contacted Campaign for a Commercial-Free Childhood. The group contacted Webkinz, which removed the ad.
The fast-food connection
Webkinz declined to share the outcome of this investigation— nor would it explain how the ad got on the site.
But in the eyes of some parents, no one goes more over the top in marketing to kids than the big food sellers — particularly sellers of high-sugar cereals and high-fat, high-calorie fast food.
That's one reason the Obama administration is proposing that foodmakers adopt voluntary limits on the way they market to kids.
These proposed voluntary guidelines, to be written by a team from four federal agencies, have set the food and ad industries howling — even before they've been completed.
A spokesman for the Grocery namufacturers Association commented that he can't imagine any mom in America who thinks stripping tigers and toucans off cereal boxes will do anything to address obesity.
But Wayne Altman thinks the voluntary guidelines are critical.
He's a family physician in the Boston area who has three sons ages 13, 5 and 4. He's particularly concerned about Ronald McDonald. He stated that we know that children under 8 have no ability to establish between truth and advertising, so to have this clown get a new generation hooked on a bad product just isn't right.
He added that because of the obesity, heart disease and food-related illnesses fed partly by savvy food marketers such as McDonald's, we have a generation of children that is first to have a life expectancy less than its parents.
Plenty of others think as he does, even though Ronald is regularly used to promote Ronald McDonald House Charities. Ronald also shows up in schools. He's got his own website, Ronald.com, where the clown promises that kids can learn, play and create while having fun. And he's the focal point of a new social-media campaign that nudges kids to download their own photos with images of Ronald and share them with friends.
More than 1,000 doctors, including Altman, recently signed a petition that asked McDonald's to stop using Ronald to market to kids.
McDonald's — which recently announced it will modify its Happy Meals in September by reducing the number of fries and adding apple slices — has no plans to dump Ronald. McDonalds CEO said Ronald McDonald is an ambassador for McDonald's and an ambassador for good and he is not going away.
77kids entertains shoppers
But American Eagle is going somewhere. And if any retailer exemplifies the techie new world of marketing to kids, it may be 77kids by American Eagle.
The outside-the-box store that it just opened at New York's Times Square sells midpriced clothing targeting boys and girls from toddler to 12. But the heart of the target is the 10-year-old.
Getting a 10-year-old's attention is all about whiz-bang technology — like the chain's virtual ticket to rock stardom.
In the center of the Times Square store sits a "Be a Rock Star" photo booth. It's all about music and tech. The booth has a big-screen TV that shows a video of a rock band composed of 10- to 12-year-old kids singing I Wanna Rock by Twisted Sister. Any tween, with parental permission, can download his or her photo and substitute it on the screen for one of the rock stars.
Each 77kids store also has two iPad-like touch-screens that allow kids to virtually try on most of the clothing in the store. Who needs a dressing room when you can download your own photo and have it instantly matched online with that cool motorcycle vest or hip pair of distressed jeans? The same touch-screen also allows kids to play instant DJ, where they can mess online with the very same music that's being played in the store — slowing it down, speeding it up or even voting it off the playlist.
Nearly nine in 10 kids who shop at 77kids try one of these technologies while visiting the store.
The company makes no bones about laser-targeting 10-year-olds. They said the point is to keep a kid engaged so that shopping is enjoyable, and that kids are looking for entertainment when they come to the mall.
Ex-adman wants change
Marketers, in turn, are looking for kids. And profits.
It isn't just advertising watchdogs who think it's time for a change. So does the guy who two years ago was arguably the ad world's top creative executive, Alex Bogusky. The agency that he has since left, Crispin Porter + Bogusky, has created campaigns for such kid-craving companies as Burger King and Domino's. Now, with the ad biz in his rearview mirror, Bogusky suggests it may be time for marketers to rethink.
He recently posed the questions of what if everyone decided that advertising to children was something none of us would engage in anymore? What would happen? A lot of things would happen, and almost all seem to be for the good of society.
Babies as young as 6 months old can form mental images of logos and mascots — and brand loyalties can be established as early as 2, says the watchdog group Center for a New American Dream. McNeal, the kids marketing guru, says he consults with companies that are constantly trying to figure out how to get inside day care centers and bore their images inside the minds of preschoolers.

Mind Over Media?

Research-Live

The neuroscience behind effective media planning

 

The marketing world faces an increasingly complex challenge – that of understanding what truly motivates a consumer to select one brand over another, and the resulting role different marketing channels can play in influencing this decision. In this respect, marketers have long lacked access to one fundamental piece of insight which can inform effective marketing channel choice and drive a media strategy; namely how the human brain physically processes the messages provided.

Royal Mail commissioned independent research through Millward Brown, employing the University of Bangor’s psychology department and fMRI (functional Magnetic Resonance Imaging) scanner to image the different parts of the brain which are activated when stimulated by either a physical, printed message like direct mail, or digital marketing such as email or online advertising.  The fMRI scanner was used to map the activated parts of the brain in research subjects by highlighting changes in the blood supply.

The research was conducted among 10 males and 10 females from the local Bangor area, with an average age of just over 30. They were shown prompts of physical direct mail and digital marketing on a screen, which had been edited to show just the basic elements of images and text. Each participant saw half of the adverts in paper format and half in digital format.

‘Scrambled’ images were also used to provide a control for the impact of colours and text, and to allow researchers to account for physical material stimulating more than one sense (touch and sight). By subtracting results for the original image from the scrambled, researchers could identify those brain patterns relating to the content of the materials rather than the sensory qualities of the medium, and identify areas of the brain stimulated by online versus those engaged by hard-copy materials.

The study found that physical media generated more activity in the parietal cortex, an area closely associated with the integration of visual and spatial information. This suggests that print-based material is more ‘concrete’ for the brain, and can act as a cue for memory. This may mean that physical direct mail material has a better connected memory ‘trace’ in the mind. This is not simply due to the fact that physical media is just that – tangible, and therefore stimulating to both sight and touch. It seems the multisensory nature of the material results in the print marketing methods being seen as more ‘real’ by the brain.

Direct mail-based material was also associated with responses which suggest greater ‘internal’ thinking – suggesting it is processed more in relation to subjects’ own feelings and memories. Researchers focused on the ‘default network’ in subjects’ brains, which is a network of brain regions which become more active when a person is not focused on the outside world. When given physical print stimuli, this region was less deactivated than when subjects were presented with digital information .

Material presented to subjects on the screen elicited responses associated with greater difficulty in maintaining attention on the task. Researchers noted that online materials proved harder to focus on, engaging areas of the brain associated with greater filtering of irrelevant information in order to attend to the task, such as the temporo-parietal junction.

Perhaps most strikingly, physical prompts were found to elicit brain activity in regions closely associated with emotional processing, such as the limbic region. Arousing emotions is widely accepted in marketing practice to provoke a more favourable response, but this is typically communicated by the creative rather than the medium itself. This study’s findings suggest that physical, tangible media can stimulate an emotional reaction which results in enhanced recognition, heightening the priority given to the brand in subsequent encounters.

For marketing strategies which need to capture people’s attention to communicate content, emotional connections can be vital in opening the door to a response, establishing a positive emotional impact and giving subsequent communications a more receptive response. This study suggests that physical communications can act as ‘priming agents’, helping a brand message to establish a more visceral emotional connection which can be vital in the initial stages of a campaign to set brand recognition and pave the way for future messaging.

The marketing industry has long recognised that different channels can be used for different effects in campaigns, but the addition of neuroscience to the mix adds another layer of insight to a media planning process which is becoming increasingly complex in a rapidly fragmenting media landscape. When it comes to media selection – which tools to use at which stage of the communications process – this study makes a strong case for the media world to take into account how each media channel is physically processed in the brain.

Facebook Changes May Benefit Brands

from Online Media Daily

Facebook on Wednesday laid out a "roadmap" for developers, outlining upcoming changes aimed at making it easier for users to find and use applications and help app creators build their business on the social network.

Among the key updates in store, Facebook will enable developers to ask for users' primary email address within applications to facilitate direct contact. At the same time, developers will only be able to send notifications and invitations via email, a user's Facebook Inbox or the News Feed and other activity streams.

New application and games dashboards are slated for the home page, making it easier for people to see the latest apps they have used as well as discovering new ones based on what friends are engaging in.

To provide easier access, the applications bookmarks will be moved from the bottom left side of any page on Facebook to a more prominent location on the left side of the home page. An "Ad Bookmark" button will also be created for apps.

Among broader changes in the works, Facebook will end its verification program for apps, instead applying the initiative's more rigorous standards to all apps. Facebook is also launching an "Open Graph" API (application protocol interface) so any Web page can, in effect, become a Facebook brand page -- users can become a fan of the page, and it will show up on that user's profile and in search results.

"This means that Facebook could become a more important distribution channel for publishers even if they don't have a Facebook Page -- which could be very powerful for both Facebook and publishers in general," noted Inside Facebook editor Justin Smith in a blog post Wednesday.

Other social media experts said the changes planned in the next six months could have far-reaching implications for brands, especially the Open Graph initiative. "This is a big change because it means Facebook is no longer a destination and the experience is spread to all kinds of places," said Jeremiah Owyang, a partner at digital consulting firm Altimeter Group. In that sense, Open Graph is a developer focused follow-up to Facebook Connect, the service that lets users log onto third-party sites using their Facebook account information.

Social marketing specialists also noted that the new developer rules open the door to email marketing and branding via Facebook. The ability to collect email addresses "is enormous for our brands and agencies because we will be able to create strategies around giving Facebook users ways to opt-in to share their primary email addresses with the brands," said Mike Lazerow, CEO of Buddy Media, which helps companies manage their social media presence.

He added that the step will bridge the gap between the more established technique of email marketing and newer approaches via social media. In a blog post Thursday, Facebook's Austin Haugen said the email practices the company is developing will be similar to signing up for or creating accounts on other Web services. "When you do so, those services can email you directly to confirm a purchase, or provide newsletters or updates for which you signed up," he wrote.

But he also emphasized the voluntary aspect of the new email feature for users: "Keep in mind that applications will never be given your email address unless you explicitly grant them permission, and like other websites you can always choose to unsubscribe if the service is no longer of value."

Facebook has had a series of privacy stumbles from the Beacon program, informing friends about users' purchases on other sites, to its terms of service controversy, where it was forced to revise its rules after appearing to claim perpetual ownership of material posted to the site.

The company separately Thursday posted an updated privacy policy as part of the public comment process it adopted for all new Facebook governance policies it adopted in April following the TOS controversy. As with the revised terms, the latest version of Facebook's privacy rules are intended to do away with legalese in favor of plain language and greater clarity.