16 July 2010

Cablevision Customers hit by E-mail Glitch

The Wall Street Journal

Cablevision Systems Corp. said it is having technical problems that are causing some of its customers to have trouble accessing their emails.

"Cablevision is experiencing technical issues that have resulted in email delays and email access issues for some customers," the Bethpage, N.Y., company said in a statement in response to an inquiry from The Wall Street Journal. "We have located the problem and expect to resolve the matter as quickly as possible."

Some Cablevision customers contacted by The Journal said that since Thursday they haven't been able to access their email accounts from Cablevision's Optimum service. These Cablevision customers said their cable-television service and access to the Web appear unaffected.

As of March 31, there were more than 2.6 million customers for Cablevision's Optimum Online high-speed Internet service. It wasn't immediately clear how many of the subscribers were experiencing email problems.

"We apologize for any inconvenience to our customers, and we will update this announcement as more information becomes available," Cablevision said in its statement.

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